TERMS & CONDITIONS

eZarurat.com – Jha Info Solutions

Effective Date: 5 November 2026
Last Updated: 5 November 2026

1. Introduction

Welcome to eZarurat.com (“eZarurat”, “we”, “our” or “us”), operated by Jha Info Solutions, having its business address at:

1st Floor, Sonianiwas, Shisudangi, Matigara, Siliguri – 734010, West Bengal, India.

eZarurat provides an online platform through which customers can discover, request and arrange home-related services from independent service providers.

By accessing our website, creating an account, submitting a service request or using our services, you agree to these Terms & Conditions. If you do not agree, please do not use the platform.

2. Our Services

eZarurat facilitates customer requests and coordination for home and property-related services, including but not limited to:

• Interior Design and related services
• Air Conditioner (AC) Repair and Service
• Electrical Services
• Plumbing Services
• Refrigerator Repair and Service
• Carpentry
• Other home maintenance, repair and improvement services introduced on the platform.

The availability of services depends on the customer’s location, service-provider availability and the nature of the requested work.

We may add, modify, suspend or discontinue services from time to time.

3. Nature of the Platform

eZarurat acts as an online booking, discovery and coordination platform connecting customers with independent service providers.

Unless expressly stated otherwise in a particular service arrangement, the actual repair, installation, maintenance, design or other service is performed by the assigned service provider or technician.

Service providers may operate independently and are responsible for their professional qualifications, workmanship, conduct, tools, equipment, materials and performance of the services they accept.

eZarurat may assist with booking coordination, communication, customer support and service-related feedback.

Nothing in these Terms removes any responsibility or consumer right that cannot legally be excluded under applicable Indian law.

4. Customer Registration and Information

Customers may be required to provide accurate information when submitting a booking, including:

• Full name
• Mobile number
• Service address
• Type of service required
• Preferred appointment date and time
• Other information reasonably necessary to arrange the service.

Customers are responsible for ensuring that the information provided is accurate and complete.

eZarurat may contact customers through phone calls, SMS, WhatsApp, email or other available communication methods regarding bookings, service updates and customer support.

5. Booking and Service Confirmation

A customer may request a service through the eZarurat website or through another booking method officially provided by eZarurat.

Submitting a booking request does not automatically guarantee that a service provider is available or that an appointment is confirmed.

Our team may contact the customer to understand the requirement, confirm the location, discuss the estimated charges and coordinate with an appropriate service provider.

A booking will be treated as confirmed only after the necessary confirmation has been communicated.

The customer should provide reasonable access to the premises and relevant information required to perform the service safely.

6. Service Charges and Estimates

The price of a service may depend on the nature of the work, labour, time required, inspection, spare parts, materials, transportation and other relevant costs.

Where possible, an estimated price or quotation will be communicated before the work begins.

The final price may change if additional work, replacement parts or unexpected repair requirements are identified.

The service provider must explain any additional charges to the customer and obtain the customer’s agreement before carrying out additional chargeable work.

Customers are advised to confirm the final service charges before authorising the work.

7. Payment Methods

eZarurat provides two payment options, subject to availability for the particular booking.

7.1 Online Payment

Customers may pay online through the payment facility or payment gateway made available by eZarurat.

Online payments are subject to the applicable payment gateway, bank and financial institution terms.

Where eZarurat or its authorised payment partner collects the service amount, the amount payable to the service provider may be settled in accordance with the applicable service-provider agreement, after adjustment of the agreed commission and any authorised deductions.

7.2 Payment Directly to the Service Provider After Completion

Where this option is available, customers may pay the assigned service provider or technician directly after the agreed work has been completed.

Customers should obtain a receipt or payment acknowledgement from the service provider.

Customers must not make additional or unauthorised payments to anyone claiming to represent eZarurat without verifying the payment request.

7.3 Customer Payment Responsibility

Customers must pay the agreed service charges, including any applicable taxes or separately disclosed charges, through the selected payment method.

Any booking fee, inspection fee, cancellation charge or other customer-side charge will be payable only where it has been clearly disclosed before the customer agrees to the booking or service.

8. Commission and Service Provider Payments

eZarurat follows a commission-based business model under which commission or platform charges are payable by service providers for bookings, customer leads or services obtained through the eZarurat platform, as applicable to their agreement with eZarurat.

The following conditions apply:

1. The applicable commission rate, calculation method and payment schedule will be communicated to and agreed with the respective service provider separately.
2. Commission may be calculated as a percentage of the service value or under another mutually agreed arrangement.
3. Where eZarurat collects the customer’s online payment, the agreed commission and other authorised deductions may be adjusted before settlement to the service provider.
4. Where the customer pays the service provider directly, the service provider remains responsible for paying the agreed commission to eZarurat in accordance with the applicable provider agreement.
5. Service providers must accurately report bookings, completed services, service values and customer payments where such reporting is required.
6. Service providers must not deliberately bypass eZarurat to avoid commission on bookings or customers obtained through the platform, contrary to their provider agreement.
7. Any applicable taxes, invoicing requirements and statutory deductions will be handled in accordance with applicable law and the relevant agreement.

The commission payable by a service provider is a business arrangement between eZarurat and that service provider. It does not automatically create an additional charge for the customer.

9. Customer Cancellation, Rescheduling and Refunds

Customers should inform eZarurat as early as reasonably possible if they wish to cancel or reschedule a confirmed booking.

Cancellation and rescheduling may depend on whether a service provider has already been assigned, travelled to the location, started work or incurred expenses.

Any cancellation fee must be communicated in advance and must comply with applicable law.

Where an online payment has been collected, eligible refunds will be processed through the original payment method or another appropriate method, subject to payment-gateway procedures and applicable law.

Refund eligibility may depend on whether the service was cancelled, not provided, partially completed or affected by another valid circumstance.

Customers should contact our support team with their booking details and payment information to request a refund or report a payment issue.

Nothing in this clause limits any refund or other right available to a consumer under applicable law.

10. Service Provider Responsibilities

Service providers using or accepting bookings through eZarurat are expected to:

• Provide services professionally and with reasonable care and skill.
• Maintain appropriate qualifications, licences or permissions where required.
• Provide accurate service information and pricing.
• Treat customers respectfully and professionally.
• Follow applicable safety standards and laws.
• Obtain customer approval before undertaking additional chargeable work.
• Protect customer information and property.
• Honour confirmed appointments or promptly communicate unavoidable changes.
• Pay agreed commission and platform charges to eZarurat.
• Cooperate with reasonable customer complaints and service investigations.

eZarurat may suspend or discontinue a service provider’s access for misconduct, repeated complaints, fraudulent activity, non-payment of commission or violation of applicable agreements or laws.

11. Customer Responsibilities

Customers agree to:

• Provide accurate booking and contact information.
• Explain the service requirement clearly.
• Ensure reasonable and safe access to the service location.
• Keep children, pets and other occupants safe during service work.
• Confirm prices and additional work before authorisation.
• Make payment through the agreed payment method.
• Treat service providers respectfully.
• Avoid false complaints, fraudulent bookings or misuse of the platform.

Customers should not ask service providers to perform unlawful or unsafe work.

12. Quality, Complaints and Service Issues

eZarurat aims to facilitate reliable and satisfactory home services.

If a customer experiences poor workmanship, delay, damage, misconduct, incomplete work or another service-related issue, the customer should contact eZarurat through the official support channels as soon as possible.

We may review the complaint, request relevant information, communicate with the service provider and attempt to facilitate an appropriate resolution.

Where appropriate, we may assist with re-service, correction, refund discussions or other remedies in accordance with the applicable service arrangement and law.

The availability of complaint assistance does not mean that eZarurat guarantees every independent service provider’s work or assumes responsibility for matters beyond its legal obligations.

13. Property, Safety and Damage

Customers and service providers should take reasonable precautions to protect people and property during the performance of a service.

Service providers must exercise reasonable care while working at a customer’s premises.

Any alleged damage, theft, injury or misconduct should be reported promptly with supporting information where available.

Responsibility for damage or loss will be determined based on the facts, the relevant service arrangement and applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded.

14. Third-Party Service Providers

Service providers may be independent individuals, technicians, contractors, businesses or other professionals.

Their availability, experience, qualifications and service capabilities may vary.

eZarurat may undertake reasonable onboarding or verification procedures, but customers should independently confirm any qualifications, licences or professional credentials relevant to specialised work.

eZarurat does not guarantee a particular service provider will always be available.

15. Website Use and Prohibited Activities

Users must not:

• Use the website for unlawful, fraudulent or misleading activities.
• Submit false or unauthorised bookings.
• Interfere with the website, servers or security systems.
• Attempt to access another user’s account or information.
• Upload harmful software, malicious code or unauthorised content.
• Copy, scrape, reproduce or misuse website content without permission.
• Harass, threaten or abuse customers, technicians or eZarurat staff.
• Use the platform to avoid agreed provider commission in violation of a provider agreement.
• Violate applicable Indian laws or regulations.

eZarurat may restrict or terminate access in response to violations, subject to applicable law.

16. Intellectual Property

The eZarurat name, logo, branding, website design, original text, graphics, software and other platform materials are owned by or licensed to Jha Info Solutions, unless otherwise stated.

Users may not reproduce, distribute, modify or commercially exploit these materials without prior written permission.

Unauthorised use may result in legal action where permitted by law.

17. Privacy and Personal Information

eZarurat may collect and process personal information such as names, mobile numbers, email addresses, service addresses, booking details, payment information and communications.

Such information may be used for:

• Processing and coordinating service requests.
• Connecting customers with relevant service providers.
• Communicating booking updates.
• Processing payments and refunds.
• Customer support and complaint resolution.
• Preventing fraud and improving services.
• Meeting legal and regulatory obligations.

Personal information will be handled in accordance with our Privacy Policy:

https://ezarurat.com/privacy-policy/

Users should read the Privacy Policy to understand how their information is collected, used, stored and protected.

18. Electronic Communications

By using eZarurat, users agree that service-related communications may be sent electronically through email, SMS, phone calls, WhatsApp or website notifications.

Electronic records and communications may be used as evidence of booking requests, confirmations, consent and transactions, subject to applicable law.

19. Website Availability and Changes

We aim to keep the website accessible and functional. However, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical problems, security updates, internet disruptions or circumstances beyond our reasonable control.

We may update website features, service categories, booking procedures or other platform facilities when necessary.

20. Limitation of Liability

To the extent permitted by applicable law, Jha Info Solutions will not be liable for indirect, incidental, special or consequential losses arising from the use or inability to use the platform.

Where eZarurat acts as a booking and coordination platform, it does not automatically assume the role of the independent service provider performing the work.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence where exclusion is prohibited, death or personal injury caused by negligence, statutory obligations or any other liability that cannot lawfully be excluded.

Nothing in this section limits the rights and remedies available to consumers under applicable Indian law.

21. Indemnification

Users agree to be responsible for losses or claims arising from their unlawful conduct, fraudulent activity, material breach of these Terms or infringement of another person’s rights.

Any indemnification obligation will apply only to the extent permitted by law and will not cover losses caused by eZarurat’s own fraud, wilful misconduct or breach of non-excludable legal obligations.

22. Suspension and Termination

eZarurat may suspend or restrict access to the platform where reasonably necessary due to suspected fraud, security risks, misuse, legal requirements or material violation of these Terms.

Users may stop using the platform at any time.

Termination will not affect rights, obligations or payment liabilities that accrued before termination.

23. Force Majeure

eZarurat will not be responsible for delays or failure caused by events beyond its reasonable control, including natural disasters, floods, severe weather, strikes, government restrictions, public emergencies, internet or electricity failures and other unforeseen events.

This clause does not remove any rights that cannot legally be excluded.

24. Grievance Redressal

For questions, complaints, service issues or concerns relating to these Terms, users may contact:

Grievance Officer: Soni Jha
Business: Jha Info Solutions
Website: https://ezarurat.com
Email: legal@ezarurat.com
Support Email: support@ezarurat.com
Phone: +91 9433222277
Address: 1st Floor, Sonianiwas, Shisudangi, Matigara, Siliguri – 734010, West Bengal, India.

We will endeavour to acknowledge and address complaints within the timelines required by applicable law.

25. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India.

Customers and eZarurat should first attempt to resolve disputes through good-faith discussions and the grievance process.

Where a dispute is legally capable of being referred to arbitration and the parties agree to arbitration, it may be referred to a mutually appointed sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996, as amended.

The seat and legal place of arbitration shall be Siliguri, West Bengal, India, and the proceedings shall be conducted in English, unless the parties agree otherwise.

Subject to applicable law and the jurisdiction of competent courts, courts at Siliguri, West Bengal shall have jurisdiction over disputes arising from these Terms.

Nothing in this clause prevents a consumer from approaching a competent consumer commission or other statutory authority where the law permits.

26. Amendments to These Terms

eZarurat may revise these Terms from time to time to reflect changes in services, business practices, technology or applicable law.

The updated version will be published on this page with a revised “Last Updated” date.

Continued use of the platform after changes take effect will constitute acceptance where such acceptance is legally valid and required.

27. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

28. Entire Agreement

These Terms, together with the Privacy Policy and any applicable booking conditions or service-provider agreements, form the agreement governing use of the eZarurat platform.

Where a specific booking confirmation or separate written agreement contains additional service conditions, those conditions will apply to the relevant transaction to the extent they are consistent with applicable law.

29. Contact Us

For any questions about these Terms & Conditions, please contact:

Jha Info Solutions – eZarurat

Website: https://ezarurat.com
Email: support@ezarurat.com
Legal Email: legal@ezarurat.com
Phone / WhatsApp: +91 9433222277

Business Address:
1st Floor, Sonianiwas, Shisudangi, Matigara, Siliguri – 734010, West Bengal, India.

Thank you for choosing eZarurat. We Know the Value of Your Time.